Returns and Refunds

Returns

When you place an order on EROVA, you are welcome to return any item(s), return them within 14 days of delivery. We do not take customized items back.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Please attach the invoice to your return package.

As soon as we have received the returned items and they have undergone a quality control check, we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of a stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses. Please return your products to:

 

ERAOVA

Viborggade 21 5 sal

2100 københavn Ø

For assistance or to request an exchange please contact us on +4571717187 or info@eraova.dk